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Our Terms Shape How Your Account Works

When you open an account with us, you're agreeing to the terms that protect both you and the platform.

Deposit & withdrawal flowsAccount access and eligibilityGame rules and table conductPayment method specifics
Explore the Lobby Read FAQ
dubaitoto slot Our Terms Shape How Your Account Works
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Support Channels for Policy Questions

Live Chat Open the chat widget in the lobby or on this page. Support responds during operating hours to clarify terms, account holds or payment delays.
Email Support Send policy questions, account disputes or data-access requests to [email protected]. Response time usually 24–48 hours on business days.
In-App Help Navigate to Settings > Account > Help Centre in the mobile app to review terms summaries, payment FAQs and account-hold explanations.
SECURITY & DATA

How We Protect Your Account and Information

Data Retention

We keep your account data, transaction history and payment records for the duration of your membership and for two years after account closure for compliance and dispute resolution.

Payment Verification

When you withdraw via DANA, OVO, GoPay or QRIS, we verify the destination account matches your registered details. Mismatches trigger a manual review and may delay payouts by 24–48 hours.

Account Security

Enable two-factor authentication in Settings > Security. Change your password regularly and never share your PIN, email or phone number. We never ask for login details outside the app.

Cookies and Tracking

We use cookies to remember your login session, language preference and game history. You can disable non-essential cookies in browser settings, but login will require re-verification each time.

Data Access Requests

To download a copy of your account data, transaction logs or personal information held in our system, email [email protected] with the subject 'Data Access Request'.

Policy Changes

We notify you of material changes to these terms via email and in-app alerts 14 days before they take effect. Continued use of your account after the notice date means you accept the updated terms.

Frequently Asked Questions About Terms & Conditions

Eligibility depends on local law in your region. Verify with local jurisdiction rules before registering. Once your account is live, we may ask for identity verification on your first withdrawal to confirm age compliance and prevent fraud.

No. Each person can operate only one account on our platform. Multiple accounts with the same identity, phone number or payment method will be merged or suspended. Duplicate accounts forfeit any funds held in them.

Most deposits via DANA, OVO, GoPay and QRIS clear instantly and appear in your lobby balance within 30 seconds. If a deposit doesn't arrive within 5 minutes, check your payment app confirmation, then contact support with the transaction ID.

Account flags occur for failed identity checks, suspicious activity or payment mismatches. We'll email you with the reason and steps to resolve it. Most flags lift within 24–48 hours once verification is complete. Contact support to speed up the review.

Yes. Go to Settings > Account > Close Account or request a pause via email to [email protected]. A closed account cannot be reopened; a paused account can be reactivated within 30 days by contacting support.

Respect dealer and player courtesy, follow bet placement rules, and never attempt to manipulate camera or stream. Abusive chat, stalling or cheating allegations trigger warnings, suspension or permanent ban. We monitor streams for fair play at all times.

Email [email protected] within 7 days of the transaction with proof (screenshot of the withdrawal request, payment receipt or statement). Include your account ID and a detailed description. We investigate within 5 business days and respond with findings.

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